VMware’s Oracle Support Goes 24/7 From Q1 2013
I heard some great news yesterday from the man in charge of Oracle Solution Support at VMware Global Support Services. The Extended Oracle Support Policy that VMware provides for all customers running Oracle Software on VMware vSphere is going to be extended even further.
From Q1 2013 the VMware Oracle Solution Support will be running 24/7. This will ensure that customers can receive end to end support for the hypervisor and their Oracle software all from one place at any time of the day or night. VMware will then handle any necessary handoffs to Oracle support if software patches are required. Refer to the VMware Extended Support Policy for what is covered by the support. It’s great to see VMware continuing to invest in the support of our customers to ensure they can get the best value and experience when running on vSphere.
For additional information on virtualizing Oracle visit my Oracle Page.
This post first appeared on the Long White Virtual Clouds blog at longwhiteclouds.com, by Michael Webster +. Copyright © 2012 – IT Solutions 2000 Ltd and Michael Webster +. All rights reserved. Not to be reproduced for commercial purposes without written permission.