The great thing about working for a company that is in the business of making software defined datacenter a reality (Nutanix) is that whenever we make a software improvement every existing customer benefits. They get all the software benefits even without changing hardware. This often includes things like performance improvements, but it also includes things such as manageability improvements and also support improvements. Let’s briefly cover some of the great enhancements to one click upgrade, and the support user experience of the revamped Nutanix customer support portal that was released tonight.
In the Nutanix OS release 4.0 we introduced One-Click upgrade, which updates the storage software on the controller of the Nutanix appliances, but soon it will do much more. The One-Click functionality is not just limited to a one-click upgrade of the storage controller, but other components of the platform including firmware of hardware components, BIOS, and even the hypervisor. In future releases we will be including non-disruptive upgrades of the hypervisor in addition to storage controller software, hardware device firmware and BIOS of the Nutanix Hosts, all with just a single click. Managing your storage environment really couldn’t get any easier. How many other platforms can offer this type of one click user experience for an entire virtual platform? This is part of the always on nature of WebScale IT architecture that Nutanix delivers that is applicable for everyone to use for any application. For more information on these features check out Andre Leibovici’s blog – Nutanix One-Click Upgrade now takes care of Firmware and Hypervisor too!
Tonight Nutanix released it’s new customers support portal, which has been completely redesigned to look and function beautifully and simply like the Nutanix Virtual Computing Platform UI – PRISM does. Now all your contract, support case, documentation, and upgrade information is in one place, available more easily and more quickly. There is links in the PRISM UI of your Nutanix Virtual Computing Platform so you are never more than a click away from support (in the unlikely event that you need it). In the future we will be including the ability to create support cases and upload the support logs directly from the PRISM UI, if the environment hasn’t already told Nutanix what is wrong using the automated Pulse support alerts, which proactively monitor the environment health so we can resolve problems before you even know about them. Below is a short video of the new Support Portal, which shows how some of the new functionality works, including when you search getting results for KB’s, Documentation, and our Reference Architectures and other tech papers.
At Nutanix we’re not just trying to drastically simplify the infrastructure, but everything that surrounds the infrastructure, including the business and procurement processes and support processes. If we can make everything easy for you then you’ll want more of it, and you can concentrate your time on value added activities, or spend more time with your family.
This post first appeared on the Long White Virtual Clouds blog at longwhiteclouds.com. By Michael Webster +. Copyright © 2012 – 2014 – IT Solutions 2000 Ltd and Michael Webster +. All rights reserved. Not to be reproduced for commercial purposes without written permission.