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  1. Benjamin Troch
    Benjamin Troch at |

    Some tips for VMware support:

    A) Get a decent FTP server + bandwidth – 2GB worth of logs don’t upload very well on what is probably a single Windows 95 machine

    B) Engage engineering in the coms calls with the customers. “We will provide feedback in 2 days after we revert with engineering” does not go well of theres a sev 1 with production outage at your 2nd biggest customer

    C) Ping Pong is a great game, play it at home or in a club not during a business call.

    The quality of VMware support has drastically decreased over the years. As an example I worked for a huge VM shop and we had a sev1 for 6 months with daily outages despite the fact we had business critical support. Unacceptable.

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